FREQUENTLY ASKED QUESTIONS
How do I purchase tickets to illumiNights: A Magical Drive-thru Experience?
How do I see Santa Claus?
The only way to get up close and personal with Santa Claus is with our Santa Express Front of the Line pass and VIP exclusive physically distanced photo opportunity. This unique one-of-a-kind experience allows the entire family to have a 2020 memory with Santa Claus from the comforts of your own car.
When is the best time to visit illumiNight: A Magical Drive-thru Experience?
illumiNight: A Magical Drive-thru Experience will be amazing no matter what time or day you select. However, if you would like a faster experience you might consider purchasing tickets for Monday, Tuesday or Wednesday nights.
Is photography allowed?
YES. We would love for you to take as many photos as possible, without exiting your car. Please post these using #illumiNightSA.
What are the hours of operation?
How do we keep you safe?
What if I'm running late for my scheduled time block?
How do I participate in your touchless experience?
Purchase a ticket online.
Have the driver hold your mobile device with the QR code available.
One of our ambassadors will scan your ticket through the window to confirm admission.
Turn off your vehicle's headlights.
Reference our signage to tune in to the show's designated FM radio station.
Download the illumiNight app to enjoy fun games, trivia, and a curated Spotify playlist.
Enjoy the show!
Turn your headlights back on before departing.
Can I bring my dog?
Vehicle size limit
Will there be food available?
Will restrooms be available?
Where is it?
Last Day of Event
How long is the experience?
Is it family/kid friendly?
How many people are allowed in one vehicle?
illumiNight: A Magical Drive-thru Experience requests that each person in your vehicle be able to put on their own seatbelt.
Also, pick-up trucks are allowed with passengers in the back but we ask that you please adhere to local safety laws.
Lastly, no limos, party buses, 18 wheelers or RVs are permitted.
Do we have to stay in our cars?
Can we walk-thru or ride a bike?
Types of Payment
What about service animals?
Is there a price difference?
Are tickets transferrable?
It is unlikely that the event will be cancelled but if it is you will receive an email notification. Please follow us on Instagram for up to date information @illumiNightSA.
If the evening is cancelled your tickets will be honored for a different night.