FREQUENTLY ASKED QUESTIONS

How do I purchase tickets to illumiNights: A Magical Drive-thru Experience?


illumiNight: A Magical Drive-thru Experience is a touchless point of sale operation. All tickets can be purchased online by clicking below. Buy Button




How do I see Santa Claus?


The only way to get up close and personal with Santa Claus is with our Santa Express Front of the Line pass and VIP exclusive physically distanced photo opportunity. This unique one-of-a-kind experience allows the entire family to have a 2020 memory with Santa Claus from the comforts of your own car.




When is the best time to visit illumiNight: A Magical Drive-thru Experience?


illumiNight: A Magical Drive-thru Experience will be amazing no matter what time or day you select. However, if you would like a faster experience you might consider purchasing tickets for Monday, Tuesday or Wednesday nights.




Is photography allowed?


YES. We would love for you to take as many photos as possible, without exiting your car. Please post these using #illumiNightSA.




What are the hours of operation?


illumiNight: A Magical Drive-thru Experience operates Sunday - Wednesday 6p - 10p and Thursday - Saturday 6p - 11p. Please always check our website for updates to our operation: www.illumi-night.com




Ticket Prices


General Admission: $35.50 Santa Express Pass: $63.00 (includes front of the line pass and unique photo opportunity with Santa) Buy tickets here: https://www.ticketmaster.com/illuminight-a-magical-drivethru-experience-tickets/artist/2767185




How do we keep you safe?


Our goal is to keep you and your family safe at all times. To create a touchless experience, tickets must be purchased online - only. Face coverings will be required for staff and guests who interact with staff.




What if I'm running late for my scheduled time block?


Life happens! If you are late, our attendants will do their best to slide you into the next available time slot.




How do I participate in your touchless experience?


To ensure the safety of our guests, we've developed a fully touchless experience. To take advantage of the touchless experience, please strictly follow these steps:

  • Purchase a ticket online.
  • Have the driver hold your mobile device with the QR code available.
  • One of our ambassadors will scan your ticket through the window to confirm admission.
  • Turn off your vehicle's headlights.
  • Reference our signage to tune in to the show's designated FM radio station.
  • Download the illumiNight app to enjoy fun games, trivia, and a curated Spotify playlist.
  • Enjoy the show!
  • Turn your headlights back on before departing.




Pick-up Trucks


Truck bed riders are permitted at their own risk.




Can I bring my dog?


Absolutely!!!! The more the merrier. Please make sure you keep your dog in the car at all times.




Vehicle size limit


illumiNight: A Magical Drive-thru Experience does have vehicle restrictions. Please no limo's, campers, or 18-wheelers.




Will there be food available?


We will have various snack and beverage products available for purchase. For your best experience preorder here:




Will restrooms be available?


Yes, there will be several portalets available. Please remember to look both ways when crossing the lanes to reach your destination.




Where is it?


illumiNight: A Magical Drive-thru Experience is located on the grounds of the AT&T Center in San Antonio, Texas.




Last Day of Event


The current schedule has our last day of operation on January 3, 2021.




How long is the experience?


illumiNight: A Magical Drive-thru Experience is expected to take approximately 40 minutes however this can vary depending upon the pace of each vehicle.




Is it family/kid friendly?


illumiINight: A Magical Drive-thru Experience is a family friendly experience that is appropriate for all ages.




How many people are allowed in one vehicle?


illumiNight: A Magical Drive-thru Experience requests that each person in your vehicle be able to put on their own seatbelt.

Also, pick-up trucks are allowed with passengers in the back but we ask that you please adhere to local safety laws.

Lastly, no limos, party buses, 18 wheelers or RVs are permitted.




Do we have to stay in our cars?


Yes. Unless using the restroom, you must stay in the vehicle at all times.




Speed Limit


The pace of the drive-thru experience is very SLOW. Please take your time and enjoy the magic and be patient with those around you taking their time too.




Can we walk-thru or ride a bike?


Sorry, no. illumiNight: A Magical Drive-thru Experience is a drive-thru event that can only be experienced from a vehicle.




Types of Payment


illumiNight: A Magical Drive-thru Experience is a cashless event. Please purchase your tickets in advance. Concessions can be purchased on site but will be credit card only. Tickets: https://www.ticketmaster.com/illuminight-a-magical-drivethru-experience-tickets/artist/2767185




What about service animals?


Yes, service animals are allowed.




Is there a price difference?


The price for a ticket to illumiNight: A Magical Drive-thru Experience is by carload, regardless of the occupants.




Are tickets transferrable?


Tickets are transferable but they are only able to be used once and are only valid during the specific time slot that was purchased.




Bad weather


It is unlikely that the event will be cancelled but if it is you will receive an email notification. Please follow us on Instagram for up to date information @illumiNightSA.

If the evening is cancelled your tickets will be honored for a different night.




How do I get updates?


Follow us on Instagram for the most up to date information @illumiNightSA.




Do I have to stay in the car to eat?


Yes, you must remain in your car at all times. Unless exiting the vehicle to use the restrooms.




Have a question you don't see answered?


Please submit questions to: info@illumi-night.com





 
Logo.png

© 2020 ALL RIGHTS RESERVED.

ILLUMINIGHT: A MAGICAL DRIVE-THRU EXPERIENCE IS A PRODUCTION OF DECOR IQ DBA EPIC2TEN

AT ILLUMINIGHT, THE SAFETY OF OUR VISITORS AND EMPLOYEES IS OUR NUMBER ONE PRIORITY. BASED ON GUIDANCE FROM HEALTH AUTHORITIES AND GOVERNMENT AGENCIES, WE WILL BE IMPLEMENTING ENHANCED SAFETY PROTOCOLS AND SOCIAL DISTANCING MEASURES TO PROVIDE YOU WITH THE SAFEST EXPERIENCE POSSIBLE DURING YOUR VISIT.

SITE CREATED BY EMPACTMEDIA